techtarget

AWS' Amazon Q in Connect adds more contact center GenAI

After a year on the market, AWS beefed up its contact center-as-a-service generative AI agent for Amazon Connect with personalized recommendations, company-specific language and legal verbiage. The ...
No Jitter

What Does Amazon Q Bring to Amazon Connect?

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...
techtarget

AWS' Amazon Q adds Connect contact center integration

AWS released an integration Friday for its generative AI-based virtual agent, Amazon Q, that could ease the burden of app switching for contact center agents using Amazon Connect. While that might ...