There have never been more basketball stars from France. Two best friends saw it coming decades ago and are reaping the benefits. By Tania Ganguli Last spring, in his quest to become one of the ...

As companies chase efficiency, it's no surprise that today's customer service call is more likely to be answered by a bot than by the much-maligned, outsourced operators of the past. Executives ...

Why settle for an ancient, analog PBX? The top voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price. I’ve been writing and ...

The internet represents a fundamental shift in how Americans connect with one another, gather information and conduct their day-to-day lives. For more than 20 years, Pew Research Center has documented ...

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